AHERIAHERI
Inclusive & Accessible Support

AHERI Hub Accessibility Statement

Making AHERI Hub usable, clear, and dignified for everyone who needs it. Support that some people cannot reach is not real support.

Standard: WCAG 2.2 Level AAVersion: 1.0 (Draft for Review)Date: 28 September 2026

This Statement in Simple Words

  • Everyone should be able to get help on AHERI Hub, including people with disabilities, people with low data or basic phones, and people who read little English.
  • AHERI Hub is being built to meet the Web Content Accessibility Guidelines version 2.2, Level AA from the start.
  • You can use AHERI Hub on WhatsApp, in the web app, in the mobile app, in English or Nigerian Pidgin.
  • If anything is hard to use, tell us. We will reply within 5 working days.
1. Our Commitment

Designed for Every Person

AHERI Hub exists so that students, youths and women can get support safely and privately.

We design AHERI Hub for people who are blind or have low vision, who are Deaf or hard of hearing, and who have physical, learning, intellectual or psychosocial disabilities, as well as people facing barriers such as poor internet, older phones or limited literacy.

This commitment supports the Discrimination Against Persons with Disabilities (Prohibition) Act 2018, the United Nations Convention on the Rights of Persons with Disabilities (which Nigeria has ratified), and Sustainable Development Goals 4 (Quality Education) and 10 (Reduced Inequalities).

What This Statement Covers

  • AHERI Hub web pages (www.aherinitiative.org/aheri-hub)
  • The AHERI Hub web app & mobile app
  • The AHERI Hub WhatsApp chat service
  • The School Dashboard
The Standard We Follow

WCAG 2.2 Level AA Principles

We aim to meet the Web Content Accessibility Guidelines (version 2.2) at Level AA, published by the W3C in October 2023. It is built on 4 simple ideas:

Perceivable

You can see or hear the content, for example through text descriptions of images and captions on videos.

Operable

You can use it in different ways, for example with a keyboard, a screen reader or voice control, and without time pressure.

Understandable

The words are clear and simple, and the pages behave in a predictable way.

Robust

It works on different phones, browsers and assistive technology, including older devices.

Practical Accessibility Features

How AHERI Hub is Built for You

For Everyone

  • Many ways in: WhatsApp, web app, or mobile app. Choose what works for you.
  • Plain language: Short sentences and everyday words written for young people.
  • Local languages: English and Nigerian Pidgin available. Hausa, Yoruba, and Igbo are planned.
  • Low data & basic phones: Works on slow connections and basic devices via WhatsApp without downloads.
  • No time pressure: Take as long as you need. Auto sign-out occurs after 30 minutes of inactivity for safety, keeping your draft.
  • Leave quickly button: Emergency quick-exit button on every screen to close the hub at once.
  • No sign-in for emergency help: View emergency helplines without needing a PIN.

For Blind & Low Vision Users

  • Full compatibility with screen readers like TalkBack (Android) and VoiceOver (iOS).
  • Every button has spoken labels, and meaningful images include ALT descriptions.
  • Text zoom up to 200% without breaking layouts.
  • Color is never used as the sole indicator of status or errors.
  • PIN screens read out instructions clearly without speaking your secret PIN aloud.

For Deaf, Hard of Hearing & Motor Support

  • All support functions via text, requiring no phone calls.
  • Captions on video guides and visual/vibration alerts.
  • Full keyboard navigation with clear focus outlines.
  • Large touch targets (at least 24x24 pixels) with generous spacing.
Color & Contrast Rules

Accessible Palette Guidelines

To keep words readable for all eyes, we enforce a strict minimum contrast ratio of 4.5:1 for normal text:

ColourOn White BackgroundHow We Use It
Navy #043C6C11.2 to 1 (Passes)Main text, headings, buttons
Deep navy #062B4D14.4 to 1 (Passes)Body text and footers
Text orange #B84D005.1 to 1 (Passes)Links and highlighted words
Deep teal #037F864.8 to 1 (Passes on white)Headings on white backgrounds only
Orange #FC7C142.6 to 1 (Fails text)Shapes, icons and large decorations only
Gold #FCAC041.9 to 1 (Fails text)Decoration only. (Navy text on Gold passes at 5.9:1)
Feedback & Support

Report a Barrier or Get Alternate Formats

If you experience any accessibility issues or require information in alternative formats (large print, audio, or plain text), please reach out:

Contact Information

Email: info@aherinitiative.org (Subject: "Accessibility")

Phone / WhatsApp: +234 701 020 2280

In Person: Contact your State Volunteer Lead or School Care Contact.

We reply within 5 working days and target resolution within 20 working days.

External Escalation

If you are not satisfied with our response to your accessibility concern, you may contact the National Commission for Persons with Disabilities (NCPWD), which manages disability rights complaints in Nigeria.

Need immediate help or support?

Access emergency helplines directly without any sign-in requirements.